alonedt Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how alonedt ("alonedt", "the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("Player", "User", "you") who access or use the alonedt online gaming platform available at alonedt.net and all associated services, including sports betting, live casino, slot games, fishing games, and related mobile interfaces.

alonedt is committed to handling your personal information responsibly and in a manner consistent with applicable data protection principles. This Policy applies to all registered account holders and visitors to the alonedt platform, regardless of the device or connection method used, and is specifically tailored to players based in Pakistan.

This Privacy Policy should be read in conjunction with the alonedt Terms and Conditions and the alonedt Responsible Gaming Policy, both of which are available on the platform.

2 Data We Collect

alonedt collects the following categories of personal data from Pakistani players in the course of operating and improving the platform:

alonedt does not collect sensitive personal data such as biometric data, health data, or religious/political affiliations beyond what is strictly required for legally mandated identity verification processes.

3 How We Collect Your Data

alonedt collects personal data through several channels in the ordinary course of platform operation:

3.1 Directly From You

• When you register an alonedt account and fill in your profile details.
• When you complete the KYC verification process and upload identity documents.
• When you make a deposit or withdrawal request via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or crypto.
• When you contact alonedt customer support via email or live chat.
• When you respond to surveys, promotions, or feedback requests from alonedt.

3.2 Automatically From Your Device

• Device and browser information collected when you access the alonedt platform.
• IP address and approximate geolocation data collected at each session start.
• Gameplay logs and bet records generated automatically as you use the platform.
• Cookies and similar tracking technologies as described in Section 10 below.

3.3 From Third Parties

• Identity and address verification data returned from third-party KYC service providers.
• Transaction confirmation data from payment processors such as JazzCash and EasyPaisa.
• Fraud and risk signals from third-party security intelligence providers used to protect the alonedt platform.

4 How We Use Your Data

alonedt uses the personal data collected from Pakistani players for the following clearly defined purposes:

• Account Management: Creating, maintaining, and securing your alonedt player account and login credentials.
• Identity Verification: Confirming that you meet the 21+ age requirement and that your identity matches the financial accounts used for deposits and withdrawals.
• Payment Processing: Executing and recording PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and crypto channels.
• Legal Compliance: Meeting anti-money laundering (AML) obligations, record-keeping requirements, and any applicable regulatory directives.
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, and financial fraud on the alonedt platform.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and to apply appropriate responsible gaming tools where necessary.
• Customer Support: Responding to queries, complaints, and disputes submitted by alonedt account holders in Pakistan.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve alonedt product offerings, user interface, and Pakistani-localised features.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — but only to players who have opted in to receive such communications.

5 Legal Basis for Processing

alonedt processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform the contract between you and alonedt — i.e., to operate your account, process bets, and handle PKR payments.
• Legal Obligation: Processing is required to comply with applicable AML regulations, financial record-keeping requirements, and other legally mandated obligations.
• Legitimate Interests: Processing is necessary for alonedt's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — where such interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, alonedt processes your data based on your explicit consent. You may withdraw consent at any time.

6 Data Sharing & Disclosure

alonedt does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with the following categories of recipients where necessary and lawful:

6.1 Service Providers

Carefully selected third-party providers who assist alonedt in operating the platform — including KYC verification services, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and crypto gateways), cloud hosting providers, and customer support technology platforms. All such providers are contractually bound to use your data only for the purposes for which it was shared and to maintain appropriate security standards.

6.2 Game Studios

Third-party game providers whose titles are available on the alonedt platform may receive anonymised gameplay identifiers to facilitate game session integrity, RNG certification, and jackpot pool calculations. No identifiable personal data such as your CNIC, full name, or financial account details is shared with game studios.

6.3 Legal and Regulatory Authorities

alonedt may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities in Pakistan or internationally where required to do so by law, court order, or in connection with the prevention or investigation of financial crime.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving alonedt, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7 International Data Transfers

The alonedt platform may use cloud infrastructure and service providers whose servers are located outside Pakistan. When your personal data is transferred internationally, alonedt ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy.

These safeguards include contractual data processing agreements with all international service providers, which require them to implement technical and organisational measures to protect personal data and to use it only for the purposes authorised by alonedt.

8 Data Retention

alonedt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and reporting obligations. The following retention guidelines apply:

• Active Account Data: Retained for the full duration of your alonedt account and for a minimum of 5 years following account closure, in line with AML record-keeping obligations.
• KYC Documents: Retained for a minimum of 5 years following the completion of the KYC process or account closure, whichever is later.
• Transaction Records: All PKR deposits, withdrawals, and betting records are retained for a minimum of 5 years to meet financial compliance requirements.
• Support Communications: Retained for 2 years from the date of the last interaction, unless a longer retention period is required for an ongoing dispute or compliance matter.
• Marketing Preferences: Retained until you withdraw consent or request erasure, whichever comes first.
• Technical & Log Data: Typically retained for 12 months and then aggregated or anonymised for analytical purposes.

Once the applicable retention period has expired and no legal obligation requires continued storage, alonedt will securely delete or anonymise the relevant personal data.

9 Security Measures

alonedt takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure:

• Encryption in Transit: All data exchanged between your device and the alonedt platform is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive data stored on alonedt servers — including CNIC scans, financial account details, and password hashes — is encrypted using AES-256.
• Access Controls: Personal data is accessible only to alonedt personnel with a strict operational need, governed by role-based access controls and multi-factor authentication requirements.
• Penetration Testing: alonedt conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities in the platform's infrastructure.
• Incident Response: alonedt maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights, affected players will be notified promptly.

10 Cookies & Tracking Technologies

alonedt uses cookies and similar tracking technologies to operate the platform effectively, to remember your preferences, and to analyse how Pakistani players interact with the site. Below is a summary of the cookie categories used:

You can manage your cookie preferences through the alonedt cookie consent banner displayed on your first visit, or by adjusting your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the alonedt platform.

11 Minors & Age Restriction

The alonedt platform is strictly intended for users aged 21 years and above. alonedt does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an alonedt account or submitted personal data to the platform, we will immediately suspend the account, delete the associated personal data, and void any transactions conducted.

12 Exercising Your Data Rights

As a Pakistani player on the alonedt platform, you have the right to access, correct, delete, restrict, and port your personal data, as well as to object to certain types of processing and to withdraw consent for marketing at any time. To exercise any of these rights, please contact the alonedt data team at [email protected] with the subject line "Data Rights Request".

To protect your account security and verify your identity before fulfilling any data rights request, alonedt may ask you to confirm your registered mobile number, email address, or CNIC details before the request is processed. alonedt aims to acknowledge all data rights requests within 72 hours and to fulfil them within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, with prior notification to the requester.

13 Changes to This Privacy Policy

alonedt may update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform operations. When material changes are made, alonedt will notify registered account holders via the email address on file and/or through a prominent notice displayed on the alonedt platform, at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy will always reflect the most recent revision date. Your continued use of the alonedt platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and may request account closure by contacting support.

14 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how alonedt handles your personal data, please reach out to our dedicated data protection team:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Rights Request
• Response Time: Within 72 hours during business days (Pakistan Standard Time)
• Support Hours: 24/7 — Pakistan Standard Time

alonedt is committed to resolving all privacy-related concerns promptly and fairly. If you feel your concern has not been addressed to your satisfaction, you retain the right to escalate the matter to the relevant regulatory authority.