alonedt Frequently Asked Questions

alonedt requires a valid Pakistani CNIC (Computerised National Identity Card) for identity and age verification. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents must be clear, legible photographs or scans. KYC is mandatory before processing withdrawals and is typically reviewed within 24 to 48 hours.

alonedt enforces a strict minimum age of 21 years for all Pakistani players. This applies to every product on the platform, including sports betting, live casino, slot games, and fishing games. Age is verified through CNIC submission during the KYC process. Any account found to belong to an underage individual will be immediately suspended and deposits refunded.

On the alonedt login page, click the "Forgot Password" link below the password field. Enter your registered email address or Pakistani mobile number. alonedt will send a secure password reset link or OTP code to your contact details. Follow the instructions to set a new password. If you continue to have trouble accessing your account, contact our 24/7 support team.

No. alonedt strictly permits one account per player. Duplicate accounts are a violation of the Terms and Conditions and may result in permanent closure of all associated accounts and forfeiture of any winnings or bonus balances. If you have accidentally created a duplicate account, contact alonedt support immediately to have it resolved without penalty.

To close your alonedt account permanently, contact the support team via email at [email protected] with a written request from your registered email address. Alternatively, use the responsible gaming self-exclusion tool in your account settings for an immediate account lock. Any remaining PKR balance will be refunded to your verified payment method after account closure review.

Yes, EasyPaisa is fully supported on alonedt. Go to the Deposit page, choose EasyPaisa, and enter your EasyPaisa account number and deposit amount in PKR. You will need to authorise the payment through your EasyPaisa app or USSD menu. Deposits via EasyPaisa are processed quickly and there are no additional fees charged by alonedt on standard deposits.

The minimum deposit on alonedt is PKR 500 for most payment methods including JazzCash and EasyPaisa. Bank transfer methods such as HBL, UBL, and Meezan Bank may have a higher minimum of PKR 1,000 due to bank processing requirements. Crypto deposits have their own minimums based on the current PKR equivalent of the selected cryptocurrency at the time of transaction.

alonedt processes withdrawal requests within 24 hours on business days. JazzCash and EasyPaisa withdrawals are typically the fastest, often completing within 1 to 4 hours once processed. HBL, UBL, and Meezan Bank transfers may take 1 to 3 business days depending on your bank's internal clearing schedule. Crypto withdrawals are processed on-chain and depend on network confirmation times.

alonedt does not charge any platform-level fees on standard withdrawals. However, your bank or mobile wallet provider — such as HBL, UBL, JazzCash, or EasyPaisa — may apply their own transaction charges. Crypto withdrawals may incur a small network gas fee which is deducted from the withdrawal amount. Always check your payment provider's fee schedule before initiating a withdrawal.

The minimum withdrawal on alonedt is PKR 1,000 for JazzCash and EasyPaisa, and PKR 2,500 for bank transfers via HBL, UBL, or Meezan Bank. Crypto withdrawals must meet the PKR equivalent minimum set for the selected coin. If your balance is below the minimum threshold, you can continue playing to accumulate a withdrawable amount or contact alonedt support for guidance.

Yes. alonedt's sportsbook covers PSL matches extensively, including match winner, top batsman, total runs, and in-play live betting markets. During PSL season, alonedt typically offers enhanced odds and special promotions for Pakistani cricket fans. Other domestic and international cricket events including Test matches, ODIs, and T20Is are also available on the alonedt cricket betting section.

All games on alonedt are sourced from certified international gaming providers whose Random Number Generators (RNGs) are independently audited for fairness. Return to Player (RTP) percentages are published by the game provider and are typically available in the game information panel. alonedt does not alter or manipulate game outcomes. Live casino tables use real dealers streamed in real time for full transparency.

Absolutely. alonedt's platform is fully optimised for mobile browsers on both Android and iOS devices. No separate app download is required — simply open alonedt.net in your smartphone browser and the interface adapts automatically. All major features including deposits via JazzCash or EasyPaisa, slot games, live cricket betting, and account management work seamlessly on mobile.

Caishen Fishing is an arcade-style fishing game available on alonedt where players fire cannons to catch fish, each worth different PKR multiplier values. The goal is to catch as many high-value fish as possible within your bet budget. Special boss fish and golden targets appear periodically for larger payouts. Caishen Fishing is available directly in your mobile browser on alonedt with no download required.

Wagering requirements specify how many times you must bet your bonus amount before it converts into withdrawable real PKR. For example, a 20x wagering requirement on a PKR 1,000 bonus means you must place PKR 20,000 in total bets using the bonus balance. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Full details are in alonedt's bonus terms.

Yes, alonedt bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If wagering requirements are not met within the validity window, the bonus and any winnings derived from it are forfeited automatically. The expiry date for any active bonus is always displayed in your alonedt account bonus section so you can track your progress.

alonedt rewards regular Pakistani players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock higher membership tiers with progressively better benefits — including higher withdrawal limits, personalised bonuses in PKR, faster KYC processing, and dedicated account management. Details about the current tier structure and point earning rates are available in your alonedt account dashboard under the Loyalty section.

This depends on the specific bonus terms. Some alonedt promotions are designated for sports betting only — covering cricket, PSL, and other markets — while others are valid on slot games like Fortune Gems 2 or Caishen Fishing. Certain promotional bonuses may be usable across both verticals. Always read the bonus terms carefully before claiming, as eligible games are listed explicitly for each offer.

Log into your alonedt account, go to Account Settings, and select the Responsible Gaming tab. Click Self-Exclusion and choose your preferred exclusion period — from 7 days up to permanent exclusion. Confirm via the OTP sent to your registered mobile number. Your account will be locked within minutes, all marketing communications will stop, and active sessions will be terminated immediately.

Yes. alonedt provides daily, weekly, and monthly PKR deposit limits that you can set yourself from the Responsible Gaming section of your account. Limit reductions take effect immediately. Increases to existing limits require a mandatory 24-hour cooling-off period before activation — this delay is intentional and exists to protect you from impulsive decisions in the heat of the moment.

If you feel your gambling is becoming a problem, contact alonedt's responsible gaming support team 24/7 at [email protected] — we respond without judgment. You can also use the self-exclusion and take-a-break tools in your account settings immediately. International resources such as Gamblers Anonymous and BeGambleAware offer confidential support and are accessible online from anywhere in Pakistan.

Yes. alonedt proactively sends session time reminders and spending alerts to players who opt in through their account notification settings. If our system detects unusual betting patterns — such as rapidly increasing bet sizes or extended unbroken play sessions — our responsible gaming team may reach out directly to check in. Player wellbeing is a priority at alonedt, not an afterthought.